FAQ

When will my order ship?

Please allow 1–7 business days for dispatch. Domestic shipping has a $7 flat rate; checkout shows the available delivery options.

Can I return my order?

Eligible full-price items in original, unworn, saleable condition may be returned within 14 days under our Return Policy. Discounted, one-of-a-kind, custom, home and international orders are final sale. Review the full policy before ordering.

How do I find my size?

Review the individual product description and available variants. Email support@carleen.shop if you need help before ordering.

Which payment methods can I use?

The payment methods available for your order are shown at checkout.